Terms & Conditions

ABOUT US

Optimized Body & Mind operates as a trading name for Optimized Health Ltd, a company registered with Companies House under registration number 14158870 and also registered with CQC as 1-13454454321.

CONTACTING US

For any inquiries, you can reach our customer services team by sending an email to info@optimizedbodyandmind.co.uk. Alternatively, you may use the chat function on our website or call us at 0333 012 4214.

ACCESS TO OUR WEBSITE

We reserve the right to restrict access to specific sections of our website under certain circumstances. Your account information, including login details and password, must be kept confidential and not shared with any third party. Failure to comply with these terms may result in the disabling of your website access. Our website is intended for personal use only, and you agree not to utilize it or its content for commercial or business purposes. Any unauthorized attempts to access our website or associated servers will be treated as a criminal offense under the Computer Misuse Act 1990. In such cases, we will report the incident to the relevant authority and disclose the identity of the involved party, resulting in the termination of website access. We shall not be liable for any damage or loss caused by distributed denial-of-service attacks, viruses, or other harmful material resulting from the use of our website, downloads from it, or content obtained from linked websites.

ACCEPTABLE USE

Any material contributed or uploaded to our website must be true, accurate, and comply with applicable laws. It must not defame any individual, be obscene, offensive, hateful, inflammatory, promote discrimination, infringe on copyrights, database rights or trademarks, deceive others, breach legal duties, impersonate someone else, or transmit harmful data, including trojan horses, worms, time-bombs, keyloggers, spyware, and adware.

YOUR PRIVACY AND PERSONAL DATA

We value your privacy and handle your personal information in accordance with our Privacy Notice. This document outlines what personal information we collect, how and why we collect, store, use, and share such information, your rights concerning your personal data, and how to contact us and supervisory authorities in case of queries or complaints about your personal information's use.

WARRANTIES

The content of the website may change, be updated, or be suspended. As a result, we cannot provide and exclude all representations and warranties regarding the accuracy and completeness of the information published on our website. We cannot guarantee that the material is always up-to-date or that all services and products will be available at all times, or that the website will not be discontinued in the future.

We shall not be held liable, and you will not be entitled to compensation or other payment if the website is discontinued, if any content is found to be inaccurate, or if any of our services are altered.

If you are dissatisfied with the website, its content, or its availability, your sole remedy is to discontinue using the website.

HOW TO PAY

Payment for products can be made using a debit or credit card or cash in the clinic. The current payment options will be listed on our checkout page.

PRICE OF PRODUCTS AND DELIVERY CHARGES

DISPATCH AND DELIVERY

Upon payment processing, we will process your order within three working days (excluding Saturdays, Sundays, and public holidays in the UK). You should expect to receive your test within two working days, but delivery time is not guaranteed. We will send you an email confirming the order processing, which will include important information about your test. It is your responsibility to read and understand this information before proceeding to take your sample. Optimized Body & Mind is not liable for any issues arising from not following the instructions provided in this email. If you lose or damage your sample collection test, we can provide a replacement test upon payment of £5 to cover the cost. If your sample collection test arrives damaged, we will send you a replacement upon notification.

TEST RESULTS

Your test results will be emailed within 48 hours of the laboratory receiving your sample, excluding weekends. Please ensure to check your spam/junk mail for test results.

ORDER CANCELLATION AND REFUNDS

You have the right to cancel your order and receive a full refund at any time before a sample collection test has been dispatched to you. To initiate the cancellation process, please contact our customer care team at 0333 012 4214 or email us at info@optimizedbodyandmind.co.uk.

Please note that the cancellation right does not apply if any of the following conditions are met:

• You have already had a sample taken at a clinic
• Your test has already been dispatched
• You have already sent your sample to the laboratory for analysis
• To cancel your order, please send us an email expressing your wish to cancel and provide the reason for cancellation. Alternatively, you may call our customer service team to arrange the cancellation. Your reason for cancellation will not affect your right to cancel the order.
• If you send your cancellation request via email, it will be effective from the date of the email. For example, as long as you send your email before we dispatch your test , you will have provided us with adequate notice to cancel your order.

In case you are entitled to a refund, we will process the refund within 5 working days, refunding the price you paid for the product(s). Please note that any additional postage purchased is non-refundable. The refund will be made to the payment method used for the original purchase.

OFFERS

We reserve the right to modify our promotional offers and discount vouchers at any time. Please be aware that our offers are product-specific and do not apply to all our services.